Customer-Service

Customer Portal with Live Delivery Updates

Give your customers the order visibility they expect

Today, customers expect levels of order visibility that many fleets have never had — even within their own operations. To give a customer an update about their order typically required several calls to dispatchers and drivers, a tedious and inefficient process. Satisfying this customer need has been burdensome until now. The Wise Systems’ Customer Portal gives businesses the ability to easily meet customers’ expectations and to differentiate themselves from other providers.

Customers receive a text or email link to a web page, which shows the driver’s location, progress throughout the day, and expected arrival status. Customers don’t have to wait and wonder when their delivery will arrive, or call the dispatcher. This clear communication helps ensure a smooth delivery process and enhances customer service across your fleet.