Next-Generation Dispatch & Routing Glossary
Definitions for route optimization software, last-mile delivery, dispatch software, and more
If you’re considering dispatch and routing software — whether route optimization software or automated dispatch — for your fleet, this glossary provides an overview of common terms that you are likely to encounter. Whether you have an existing route optimization platform and are looking for alternatives or to add additional capabilities to supplement traditional routing, or if you’re looking to implement a routing solution for the first time, this should be a helpful reference.
If there are terms that aren’t covered here, please contact us. We’re always happy to help!
In the logistics world, dispatch software is used by fleet managers and dispatchers to optimally assign orders to drivers. Most dispatch software gives dispatchers the ability to rearrange route schedules during the day, monitor fleet progress, and better understand fleet performance with analytics and reports.
Routing software (also called route optimization software) is used to plan the sequence of stops for fleets. In a broader context, routing software can describe not only the route creation and optimization phase, but dispatch tracking and fleet visibility, driver feedback and reporting, driver mobile apps, customer delivery notifications, and fleet analytical insights.
Dynamic routing software algorithmically creates routes on the fly for fleets in order to maximize fleet efficiency and utilization. With dynamic routing, fleets can create new routes each day based on what orders come in, rather than using set routes that may not make sense week by week. Dynamic routing software can even adjust routes optimally throughout the day based on changes on the ground.
Real-time dynamic routing software allows for the reoptimization and optimal dispatching of routes based on changes during the delivery day. These changes can be delays that threaten delivery time windows or on-demand orders. With real-time dynamic routing fleets can make sure that on-demand orders are given to the best driver and optimally fit into their route sequence or re-sequence route stops to ensure time windows for high priority customers are met.
Autonomous dispatch and routing is an automated system for next-generation dispatching and routing for fleets of any type.