Resources › FAQ • Jun 22nd 2022

What is Customer Portal Software for Last-Mile Delivery?

Wise Systems

Wise Systems

Customer Portal is software that helps you manage your last-mile delivery operations and provide a better customer experience. It provides real-time visibility and tracking for your customers, so they can know where their package is and when it is expected to arrive. 


How Does the Customer Portal Work?

The Customer Portal is a web-based application that gives your customers visibility into the status of their deliveries in real-time. Customers can track their shipments, view delivery ETAs, and receive notifications about any changes or delays. The Customer Portal also provides you with valuable insights into your last-mile operations, so you can identify areas for improvement.

How Can My Customers Access the Customer Portal?

The Customer Portal is accessible to your customers 24/7 via web browser or mobile app. They can also sign up for SMS or email notifications to stay informed about their deliveries.

What Are the Benefits of Offering a Customer Portal for Last-Mile Delivery?

By offering a solution like a Customer Portal, you can provide your customers with the transparency and communication they want. This leads to higher customer satisfaction rates and repeat business. In addition, the Customer Portal helps you save time and money by optimizing your delivery operations. Another benefit of the Portal is that it gives you visibility into your shipping data, so you can troubleshoot problems and find areas for improvement.

What Industries Can Benefit from Using a Customer Portal Software?

The Customer Portal is a valuable tool for any business that ships packages or products to customers. This includes e-commerce businesses, retailers, manufacturers, and logistics companies. If you have customers who care about the status of their shipments, the Customer Portal can help you keep them happy and informed. Those who handle time-sensitive packages, such as food and beverage companies, can offer customers real-time tracking to ensure that all perishables will arrive on time for their needs.

Can I Build Brand Awareness By Offering a Customer Portal?

Yes! The Customer Portal provides an excellent opportunity to build brand awareness and create a positive customer experience. By offering real-time tracking and notifications, you can show your customers that you care about their satisfaction. In addition, the Customer Portal can be customized with your company’s logo and branding, so your customers will always know who they’re working with.

What Information Can My Customers Receive Through the Customer Portal?

Your customers can receive a variety of information through the Portal, including tracking details, estimated delivery times, and notifications about any changes or delays. They can also view your shipping policies and contact information, so they can always reach out if they have questions or concerns. Additionally, they can follow along the route with a live map, so they know where their package is at all times.

How Will My Customers Receive Notifications from the Customer Portal?

Your customers can sign up for SMS or email notifications to receive updates about their shipments. They can also choose to receive push notifications through the Customer Portal itself, so they always have the most up-to-date information.

Do I Need to Use the Customer Portal for All of My Shipments?

No, you don’t have to use the Customer Portal for all of your shipments. However, we recommend using it for any time-sensitive or high-value packages. This way, your customers can track their shipments in real-time and be alerted of any changes or delays.

Is the Customer Portal Accessible from Mobile Devices?

Yes, the Customer Portal is accessible from both desktop and mobile devices. Your customers can track their shipments, view delivery details, and receive notifications no matter where they are.

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