When moving goods and services to customers, last-mile delivery refers to the final stretch, often to the customer’s front door, after leaving a distribution center. Last-mile delivery is seen as an increasingly challenging part of logistics due to increases in urban traffic combined with customers’ expectations of immediate delivery of their purchases.
Last-mile delivery issues aren’t limited to residential deliveries. Fleets that offer direct-to-store deliveries (DSDs) — where product is delivered from the supplier directly to a retailer, bypassing a distribution center — face similar last-mile issues, as do those delivering office products, auto parts, medical products, uniforms, and others. In all cases, fast and reliable delivery is essential.