It’s no secret that last-mile drivers have tough jobs and wear many hats. In fact, for many delivery recipients, drivers are the Chief Brand Ambassadors – the face of the company they work for – and are responsible for meeting and exceeding customers’ rising expectations. But customer service is only part of the job. Before getting to each customer, every driver is juggling a full list of concerns, navigating fluctuating road conditions (traffic and weather), adhering to customer time windows, sorting out parking at every stop, and more. At Wise Systems, we wanted to celebrate the drivers in our customers’ organizations. Sometimes, it’s the little things that can make a difference like hearing a manager or a colleague say that you’re doing a fantastic job and they value all your hard work. To that end, we recently asked our clients to nominate drivers on their teams who go above and beyond at every stop. Here are profiles of seven drivers who go the extra mile (pun intended), with kudos from the person who recognized them.
Meet the drivers
Matt, Mussetter Distributing
“Sean is one of the hardest working drivers we have. Sean uses Wise every day and does an outstanding job of updating his time windows and any necessary notes. Not only does he go above and beyond to do his job correctly, he treats all customers with the utmost respect which is huge to us here at Mussetter. He is a great example of what we look for in any new hire, driver, and long-term employee. We are lucky to have him.”