Digital Transformation strategies aim to not just modernize infrastructure, but ultimately aim to unlock the benefits that digitization brings – automation, efficiency, and improved customer service. However, we’ve found that Digital Transformation strategies, despite their size and scope, often don’t incorporate automating the dispatch operations.

We believe that to achieve a successful Digital Transformation, automating your last-mile planning plays a critical part in driving ROI and customer satisfaction.

In this playbook, we explore the dispatch transformation journey from start to finish, as we cover topics such as:

• Assessing your organization on our comprehensive Autonomous Dispatch and Routing (AD&R) scale
• Key considerations for project execution specifically change-management strategies
• Who benefits from a dispatch and routing transformation project