With more than 22 million cubic feet of temperature-controlled storage space and capacity for over 65,000 SKUs, Fond du Lac Cold Storage (FDL) stores and delivers wine, cheese, chocolate, craft beer, and other items for their customers in New York and New Jersey. 

In 2020, FDL made the decision to replace their legacy route planning system with the Wise Systems delivery automation platform. Since transitioning to Wise Systems, FDL’s on-time delivery percentages have increased — even in the face of unpredictable traffic in New York and New Jersey. 

Though implementation in the midst of the COVID-19 pandemic offered challenges, FDL and the team at Wise Systems worked together to execute remote onboarding and training programs for a successful implementation.

Through their innovative use of Wise Systems applications, FDL has decreased their time spent on daily route planning. Easy to use applications have enabled the team to increase efficiency, and real-time visibility into order status has improved response times for customer service representatives.

By strengthening their last-mile ecosystem with Wise Systems and other integrated investments, FDL has improved operational performance, strengthened their relationships with their current customers, and gained additional business. As they grow their operations to serve more customers, FDL is always looking to support their client’s business initiatives and help them create value.

Check out this case study and learn more about how FDL uses Wise Systems to streamline their route planning process, improve their on-time delivery percentages, and differentiate their business. Then reach out for a demo and see how the Wise Systems delivery automation platform can help your company do the same.