In the age of on-demand everything, customer expectations are at an all-time high, and their patience is at a low. From booking restaurants and rideshares from the palm of your hand to asking Alexa to “order paper towels”, modern technology has trained us to expect everything at instant speed. And with 88% of consumers willing to pay for same-day (or faster) delivery, those in the parcel and courier business need to find ways to keep up with the demand for on-demand. In today’s post, we’ll dive into:
- How on-demand delivery works
- The benefits of using an on-demand dispatching software
How Does On-Demand Delivery Work?
So, what exactly happens behind the scenes after a customer selects same-day shipping? If you’re using the right courier delivery software, it should be an easy and efficient process.
After an order comes in during route execution, it’s sent to the delivery driver who is best suited for the shipment. This decision is based on several factors, including the driver’s proximity to the stop, how much it will cost for the driver to make the stop, and how adding the stop will affect other stops on the route. With so many variables, making the best decision isn’t easy. Modern delivery fleets employ route optimization and dispatching software that can either automatically assign the stop to the driver that is the best fit based on the above factors, or provide the dispatcher with a list of the most appropriate drivers and let them choose.
When you multiply that process to account for the hundreds of thousands of on-demand shipments placed per day, you can see how staying organized and efficient can become a challenge. Compounding the chaos, same-day deliveries leave little to no time for errors, which is why it’s essential to use dispatching software that ensures a seamless on-demand delivery experience.
Using Automated Dispatching Software for On-Demand Delivery
Meeting and exceeding customer delivery expectations in the last mile relies on automated dispatching software, especially when it comes to on-demand delivery. Regardless of your industry, the best routing and dispatching solution can help you overcome common challenges seen with same-day deliveries, including:
- Managing high delivery volumes in short time frames
- Optimizing route execution for cost-savings
- Maximizing your fleet utilization and delivery flows
- Reducing errors and improving accuracy, especially on tight timelines
Automating important dispatching tasks can not only result in the above successes, but give your dispatchers time back to tackle tasks that can’t be automated, resulting in improved efficiency, reduced costs, and a 5-star shipping experience for the customer.
Improve Your Last-Mile Delivery with On-Demand Dispatching from Wise Systems
Take the next step in modernizing your fleet management, eliminate errors, and keep up with customer demand with Dispatcher from Wise Systems. Schedule your free demo today.