Leaders across logistics, operations, and last-mile delivery know that routing and dispatching processes and technologies don’t exist in a vacuum. Just the opposite. Routing and dispatching are tightly woven into the fabric of the business, receiving orders from the organization’s ERP, TMS, or OMS, building routes, and pushing info into a warehouse management system (WMS) so that vehicles can be picked and packed. Then, finally, drivers hit the road to execute against the plans they’ve received.
The complex mix of software and hardware solutions embedded in that end-to-end process necessitates that point solutions ‘play well with others,’ metaphorically speaking. For that reason, we recently announced Wise Systems Connect, a cloud-based service for quickly integrating with telematics, ERP, and OMS platforms. Connect enables plug-and-play data exchange between customers’ systems of record and the Wise Systems delivery automation platform to streamline end-to-end processes across last-mile operations.
How is Connect different from previous integrations? Wise Systems has always offered the ability to build API integrations with third-party systems, but Connect takes integrations to a new level. These new pre-built integrations significantly decrease the amount of time it takes to connect multiple systems and accelerate customers’ time to value. For example:
- For business-to-business delivery fleets that use telematics and safety cameras, the data from those systems can now be integrated with Wise Systems to improve the driver experience. The Wise Systems Telematics Adapter standardizes integrations with a variety of third-party telematics devices, including electronic logging devices (ELDs) and safety cameras from industry leaders.
- For business-to-consumer fleets, both the telematics and software connectors to their backend systems are critical. The Wise Systems Data Connector integrates data from third-party Transportation Management Systems (TMS), Order Management Systems (OMS), Warehouse Management Systems (WMS), and Enterprise Resource Planning (ERP) systems.
In working with last-mile fleets that deliver everything from food and beverages to industrial linens and business services, we see a broad range of solutions that need to be stitched together. Without exception, every single customer of ours has a customized solution comprising hardware and software, and having ironclad integrations enables the free flow of data that these businesses operate on. If those integrations are well built and well implemented, they enhance the business and streamline the last-mile delivery process. However, without seamless integrations, efficiency, customer service and driver retention may all be compromised.