Simplify processes for planners and dispatchers

Give your route planners and dispatchers more time to focus on supporting drivers and customers with powerful automated route optimization and delivery automation. Teams can make decisions more quickly with the ability to:

• Model and rebalance territories, visit frequencies, and depot assignments with Strategic Planner — optimize your network of warehouses, test reroute scenarios, reduce overlap, and consolidate underused routes before anything changes in the field.
• Turn the network plan into executable daily routes with Route Planner — assign stops to drivers, respect vehicle capacity and customer time windows, and send routes to drivers instantly.
• Manage the day as it unfolds with Dispatcher — see every driver and stop on one screen, absorb call-outs and last-minute orders, and adjust routes without losing stops.
• Capture arrival and departure automatically with geofencing — build geofences around customer sites so service times log without manual driver input, feeding accurate data back into your plans.
• Use machine learning algorithms that support conditional decision making and intelligent suggestions during both route planning and execution
• Access real-time visibility into route progress and ETAs

Elevate your brand with superior recipient experiences

Giving your delivery recipients visibility into their order ETAs is the hallmark of a well-functioning fleet, and one of the easiest and highest value actions you can take to ensure excellent customer service. 

With Customer Portal from Wise Systems, your delivery recipients receive: 

• Text or email delivery status notifications with an ETA time window, and
• The ability to track their package’s arrival via map view in real time. 

You also have customizable triggers to manage who’s notified and at what interval.

Give managers and in-store teams real-time visibility

Beverage distribution doesn’t end when the truck arrives. Delivery, sales, and merchandising have to work off the same plan, or accounts get served twice, missed, or worked out of sequence. Wise Systems keeps all three in sync by building routes in coordination then giving merchandisers and sales the ability to:

• Tag and follow specific routes
• Get instant visibility into stop progress
• Communicate with drivers directly from the app

Built for your ecosystem

Last-mile routing and dispatching solutions must integrate tightly with your broader technology stack. Working seamlessly with your systems of record is a hallmark of the Wise Systems delivery automation platform. It supports every stage of the last-mile delivery process – planning, execution, coordination and communication – with apps for delivery planners, dispatchers, drivers, managers and recipients and shares order, load-building and other data with your ERP, OMS, WMS or other systems

• Integrate with your ERP, TMS and other backend systems, as well as your ELDs. 
• Use the entire system or customize a solution to fit your team’s needs. 
• Use the Driver app from Wise Systems or integrate Wise Systems’ data with your existing applications.

Coordinate delivery, sales, and merchandising

Beverage distribution doesn’t end when the truck arrives. Delivery, sales, and merchandising have to work off the same plan, or accounts get served twice, missed, or worked out of sequence. Wise Systems keeps all three in sync:

• Build merchandising and sales coverage around the delivery plan, not separate from it
• Give merchandisers live driver locations and stop progress so they arrive when product does
• Let managers tag and follow specific routes and manage by exception
• Communicate with drivers directly from the field

This is where Wise Systems has the deepest beverage experience — coordinating the full DSD model, not just the delivery leg.